Privacy policy

GENERAL TERMS AND CONDITIONS

 

Trade information

 

AURORA trade for entertainment games and themes parks, owner Sandro Drvodelić

Bašćinska cesta 45a, Karlovac

OIB: 44575619950

Email address: info@aurora-mreznica.com

Phone number: +385 99 402 4964 +385 99 302 4964

Banking account at Erste & Steiermaerkische bank d.d.

IBAN: HR76 2402 0061 1404 6442 3

 

GENERAL TERMS

 

General terms and conditions that include Privacy policy that you can find at www.aurora-mreznica.com, kuca-aurora.com and kupaliste-mreznica.com are binding legal contract between the Customer and Aurora trade concerning service usage, including web site.

Aurora trade within other activities provides services of renting and using vacation house with additional activities (quad rides, private property near river Mrežnica) according to information posted on the web site.

Aurora trade is not considered responsible in case the Customer is not well informed on details that matter to him/her and for which he/she believes are not explained well enough or mentioned within provided description.

It is being considered that the Customer is familiar with these conditions and terms by publishing them at mentioned web sites and that he/she is accepting them as well as taking responsibility that he/she will use them by following the rules mentioned in terms for usage.

The price of the lease includes everything mentioned in related General terms.

The payment is being processed as advanced according to preordained pricelist.

Down payment that is being transferred according to General terms is representing insurance for possible material damage and is being fully returned to the Customer in case do damage is being determined after usage.

Reservations inquiries are made through email: info@aurora-mreznica.com, at registered phone number or in person.

For successful reservation the Customer is obliged to make an advanced payment at trades banking account. In case of cancellation or absence the Customer will be fined in 100% value of the service. Change of the date is possible only once and for valid reasons only. In this case this change has to be reported at least 5 days before the appointed date.

The Lessor has the right to resign in case of „last minute“ reservations and special offers. Aurora trade reserves the right to change or cancel reservations in case or outstanding circumstances that can not be avoided or removed. In that case the Customer will be provided with new reservation date but only with Customers consent.

In this case of reservation changes the offered alternative has to be in the amount that the first reservations was made and confirmed. In case the Customer wishes to change or cancel reservations it has to do so in written form at appointed email address.

The Lessor excludes any responsibility in case of changes and service failure caused by force majeure.

The Customer is responsible himself/herself for his/hers belongings and valuable things and the Lessor is not responsible for possible disappearance of those.

The Customer is responsible for his/hers behavior in residential buildings and its surroundings and in case of accident he/she bears consequences itself.

The Customer is obliged within his/hers stay to keep safe all the equipment that was placed at its disposition and to obey the House Rules.

During the preview of the house the Customer is obliged to point out to the Lessor any possible irregularities he/she notices. In case something goes missing or damaged regarding installations, furniture, house equipment, the Customers has to notice the Lessor on the occur.

In the case something went missing or is damaged on Customers behalf he has to compensate it in appropriate value.
Devices and equipment are strictly forbidden for taking outside the house.

The Customer is obliged to leave all objects in the form he/she found them – clean, neat and undamaged.
In case certain objects have options for locking or additional safety protocols the Customers has to make sure that it is being properly protected and locked while entering or exiting the premises.

The host reserves a right to enter the premises, while the Customer is not inside, with the purpose of damage or danger prevention.

Smoking is only allowed in marked areas outside the house.

All conditions for usage are placed for all guests, not just the Customer that made the order for the service. It is not allowed to use or bring weapons, explosive and easily flammable materials.

The Lessor disclaims responsibility for all illegal actions that users could do within their period of habitation and at rented locations.

Using equipment and devices that are not in the offer of Aurora trade are only possible with the consent of the host.

Animals are not allowed within the closed spaces.

All people that confirm the reservation are accepting all mentioned conditions and regulations that are within them.

 

Privacy and personal dana statement

According to General Data Protection Regulation regarding necessity of Customers data import in proper programs for invoicing, offer delivery, making lease contracts and similar documents the Lessor has to manage the following data:

– Identity documents information,

– Name and surname, type and number of ID document,

– Personal documents, sex, state and address,

– Information of birth, citizenship and date of birth.

The content of personal data are taken only for accounting, financial and statistic purposes.

Every illegal use, publishing, processing, reproduction, representing, transferring, distribution, recording or any other form of unauthorized usage of personal data is strictly forbidden.

If for some reason the Customer did not provide insight in his/hers data the Lessor is authorized to disable the accommodation service.

The Lessor is bound to provide protection regarding personal data of the Customer in a way that only necessary and primary data are being collected, which are necessary for fulfilling its commitments.

Customers data are kept and are available only to employees that are needed for performing work obligations.

All employees and business partners from the Lessor are bound to follow principles of privacy protections.

The Lessor can send announcements and promotional material to the Customers email address only with its consent.

The Customer has additional option to remove its email address from the mailing list of the Lessors offers in case he/she wishes so.

 

CUSTOMERS COMPLAINTS

 

If the paid services were not performed with quality or not performed at all the Customer can demand compensation only by filing a complaint in written form.

Protocol for complaint:

In case the Customer is not satisfied with the provided service at arrival, the Lessor has to be noticed at once or in written form in a way explained in the space itself at the visible place.

The Customer is bound to cooperate with the Lessor in good manners so the sources of dissatisfaction could be removed.
If the complaint is justified and the provided service is not satisfactory, meaning suitable, the Lessor will provide acceptable solution to the Customer that suits the paid service.

If the Customer will not at that precise moment accept the offered solution for his/hers complaint that suits the paid service, the Lessor is not bound to accept additional complaint.

The Lessor of the vacation house Aurora is bound to solve the complaint within 15 days from the day of complaint receipt.
If the Customer did not complained on the provided service at the spot, meaning if he/she made written complaint after the passage of 10 days after the provided service, the Lessor will not accept submitted complaint.

The competent court in case of the litigation is Court in Karlovac.

These Terms and Conditions are submissive to changes without prior notice.